A clear path forward.
Get help connecting your Stripe account, understanding recovery status, or managing reminder emails.
Contact Remiduo
Tell us what you were trying to do, what happened, and roughly when it happened. Include the Stripe account or invoice ID if relevant.
Keep passwords, API keys, card details, and private connection or email links out of your message. Redact sensitive details from screenshots.
Connect your workspace
- Open Remiduo in the Stripe account where you installed it, then refresh its status.
- Choose Connect Remiduo sign-in and follow Review workspace connection.
- Sign in, check the displayed Stripe account and your email, then confirm the connection.
A sign-in alone does not grant workspace access. If you reinstalled the app or the connection expired, start a fresh connection from Stripe. Ask your workspace owner or contact support if access is still unavailable.
Understand recovery status
Open an invoice to see its Stripe status, recovery history, and reminder readiness. The Recovery page shows queued work and items that need review.
Installation and workspace connection do not enable reminders. Sending requires a reviewed sender, current recipient permission, suppression checks, a review of native Stripe reminders, and delivery approval. A paused workspace can still be used to review invoices.
If an invoice or status appears wrong, include its ID when contacting support. Avoid creating a replacement invoice or requeueing a message just to test delivery.
Stop reminder emails
Use Stop invoice reminder emails from this workspace in a reminder, then confirm on the preference page. This stops reminders from that workspace; it does not cancel the invoice or change your payment obligation.
Contact the business that issued the invoice about payment or invoice questions. If your preference link does not work, contact support without forwarding its private link.
Disconnect or request data help
Uninstall Remiduo from the relevant Stripe account to revoke the app connection. Reinstalling requires a new workspace connection and does not automatically resume reminders.
Uninstalling does not automatically erase retained history. For a data access or deletion request, email support with the relevant workspace account ID. We will verify your authority before making account changes.